Shipping Policy
Last updated: 11 October 2026
Free shipping on every order within Australia. Orders are generally processed within 1 to 3 business days and delivered within 3 to 12 business days after dispatch.
Processing time: 1–3 business days.
Delivery time: 3–12 business days after dispatch.
Free shipping
Your order step by step
This is what happens between placing your order and delivery to your doorstep:
Order placed: Immediately.
Processing: 1–3 business days.
Dispatch: After processing.
Delivery: 3–12 business days after dispatch.
Delivery times
Below you will find the average delivery times for all our orders:
Order processing: 1 to 3 business days (this may take longer if the order is placed on a Friday evening or over the weekend).
Estimated delivery: 3 to 12 business days after dispatch.
Orders placed on Friday evenings, weekends or public holidays may require an additional business day for processing.
How to place an order
Placing an order with Elodie Sydney is as simple as possible. Just follow the steps below:
-
Product
Go to the product page and add your chosen item by clicking “Add to cart”. Make sure you have selected the correct variants (size, colour, etc.). -
Checkout
Click “Checkout”. Enter your address details correctly and follow the checkout prompts to continue. -
Review
Check the address details you entered once more and review the shipping information. Here it is confirmed that standard shipping within Australia is completely free. Continue to the payment details. -
Payment
Choose your preferred payment method. Payments are encrypted during transmission so that you can always rely on a secure payment environment. -
Confirm
Complete your order using your chosen payment method. Follow the instructions to complete your purchase. If you experience any problems, please contact us.
Payment methods
At Elodie Sydney, payment details are encrypted during transmission so that you can always rely on a secure payment environment.
Credit cards
The card types and other payment methods available for your order are displayed at checkout.
Shipping costs
We cover standard shipping costs for every order within Australia.
All our products are delivered to Australian addresses with standard shipping that is 100% free. No minimum order value is required.
FREE SHIPPING ON EVERY AUSTRALIAN ORDER · NO MINIMUM PURCHASE REQUIRED
Order dispatch
Have you found the perfect outfit or accessory on our website? We want you to enjoy it as soon as possible! That is why we make sure your order is processed and dispatched as quickly as possible.
To offer fair prices for our products, we work with overseas fulfilment partners. Orders are prepared for dispatch in line with the processing times stated above. Thank you for your understanding while your order is being prepared.
Please note: Like many other online stores, we may be very busy and delays can occur. Please bear this in mind when placing your order. We will do our best to dispatch your order as quickly as possible. Your rights under the Australian Consumer Law remain available.
If you would like your order to be dispatched today, please contact us by email. Our service team will check whether this is possible and advise you on the best solution.
Order tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your parcel. Please allow up to 48 hours after dispatch for the tracking information to update.
If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact us at info@elodiesydney.com.
Incorrect address & delivery issues
Please check your delivery address carefully at checkout. An incorrect or incomplete address may cause your order to be delayed, lost or returned. If you notice an error immediately after ordering, contact us as soon as possible and we will do our best to correct it before dispatch. This does not exclude your rights under the Australian Consumer Law.
If your tracking shows that the parcel has been delivered but you have not received it, please first check with your neighbours and the local courier, then contact us as soon as possible so that we can start an investigation with the carrier. There is no seven-day deadline that removes your consumer rights.
Customs & import charges
For goods sent to Australia from overseas, customs duties, GST or other import charges may apply depending on the goods, their value and applicable law. Taxes or charges collected by us are shown before purchase. Any import charges assessed directly on the recipient are the customer's responsibility where applicable, unless already included or otherwise required by law. Please contact the Australian Border Force before ordering if you need information about import charges.
Contact
If you have any questions about your order, shipping or this policy, please contact us:
- Email: info@elodiesydney.com
- Response time: within 1 business day.